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What Our Legal Terms Mean for Your Account

These policies set out your rights and our obligations as the platform you use — covering how your account data is held, how disputes are handled, and what governs your use of jilimax7 where local law permits.

Account TermsPrivacy PolicyCookie NoticeData RightsJurisdiction Notice
jilimax7 What Our Legal Terms Mean for Your Account
POLICY CONTACT

Reach Us About Legal or Policy Questions

If you want to request a copy of your data, ask about a specific term, or flag a policy concern, our support team handles these directly. You can reach us through live chat, email, or our account help desk — all policy queries are logged and responded to in writing so you have a record.

Live Chat Open the chat widget from your account dashboard. Policy and legal queries are escalated to a senior agent who responds in writing within the same session where possible.
Email Support Send policy requests — including data-access or deletion requests — to our support address listed in your account settings. We confirm receipt and provide a written response.
Account Help Desk Log in, go to Account Help, and select the Legal or Privacy category. This creates a tracked ticket. GCash or Maya transaction disputes can also be raised here with your reference number.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle your account information under a clear set of practices: data is encrypted in transit, cookies are used only for session continuity and analytics, and your payment credentials for GCash, Maya, or InstaPay are never stored on our servers. Here is what each area covers and who to contact when you need to act.

Data Handling Account and transaction data is encrypted and stored only for as long as required by applicable rules. You can request a full export of your data by raising a ticket through Account Help.
Cookie Policy We use session cookies to keep you logged in across browser and mobile views, and analytics cookies to improve page load on mobile. You can manage cookie preferences in your browser settings at any time.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately via live chat — we can freeze the account while we investigate.
Requesting Changes To correct, update or delete your personal data, contact support via the Account Help desk or email. We action verified requests and confirm completion in writing within a reasonable timeframe.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about policy, data and account terms. If yours is not here, raise it through live chat or the Account Help desk.

Availability depends on local law. Where access is permitted, your account is governed by the applicable rules of the Philippines. Our full jurisdiction statement is in the Terms of Use.

Yes. Log in, go to Account Help, select the Privacy category, and submit a data-access request. We confirm receipt and deliver your data export in writing within a reasonable period.

Payment records tied to GCash, Maya, or InstaPay are kept for the period required under applicable financial rules. After that period they are deleted or anonymised per our retention schedule.

We use session cookies for login continuity and analytics cookies for mobile performance. You can review and manage all cookie preferences directly in your browser or device settings at any time.

Updated terms are posted to this page and take effect immediately on posting. Continuing to use your account after a change is posted confirms you have read and accepted the revised version.

Raise the dispute through Account Help and include your payment reference number — the one your GCash, Maya, or InstaPay app generates. We log the complaint and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.